I put my heart and soul into creating my bags and sincerely hope that you love them as much as I loved designing them. However, if for any reason you are not completely satisfied with your purchase, you can of course return it under certain conditions.
Return conditions
Return period: You have 30 days from the date of delivery to return an item.
Refund: Once I have received your return, your money will be refunded within 3–6 working days. Depending on your bank, processing may take a little longer.
Return address: Please contact me at amy@amyroseboutique.com to obtain the exact address for the return.
Cases accepted for return
Order cancellation: You can cancel your order within 30 minutes of purchase, provided it has not yet been processed. After this period, cancellation will no longer be possible.
Product damaged upon receipt: If the bag arrives damaged, please contact me immediately with a photo of the product and the packaging. A suitable solution will be proposed.
Manufacturing defects: In case of manufacturing problems after use, an exchange or refund may be considered.
Change of mind: If you change your mind, you can return the product in its original condition within 30 days. The return shipping costs are the responsibility of the customer.
Exchange: Would you like to exchange your bag for another model? Please contact me to arrange this.
Product error: If you have received the wrong item, please let me know as soon as possible so that the situation can be corrected.
Return procedure
Contact me: Send an email to amy@amyroseboutique.comindicating the order number and the reason for the return. If necessary, add photos.
Receive instructions: Your request will be verified and you will be sent information on how to send the return.
Ship the package:
Wrap the package carefully to avoid damage during transport.
Add a tracking number and send it by email. Without this number, the return cannot be validated.
The cost of the return is at your expense. The return address is outside Europe.
Check and refund:
Upon receipt of the package, the condition of the product will be checked.
If everything is in order, the refund will be made within 3–6 working days.
If the package is damaged or incomplete, the return request may be refused.
Important information
Mandatory return form: Please ensure that you complete the return form correctly. Without this document, your request cannot be processed.
Product condition: In the event of excessive damage to the product or its packaging, depreciation charges may apply.
Download the return form
Before sending your return, please wait for my approval.
If you have any questions, please do not hesitate to contact me.
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